Introduction

For any purchases made in the France, the terms “True Essence”, “we”, “us”, or “our” means True Essence LLC. For any purchases made anywhere outside of the France, the terms “True Essence”, “we”, “us”, or “our” means TRUE ESSENCE GENERAL TRADING L.L.C, Dubai Design District, Wadima plaza 1 shop 04 Dubai Gold Souk Extension Deira Waterfront Properties  Dubai, UAE.

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how we use your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

When you are using www.truessenceco.com, TRUE ESSENCE GENERAL TRADING L.L.C is the data controller.

Acceptance of This Privacy Policy

By using our Website (whether or not you register or create any kind of account with us), you accept the terms set forth in this Privacy Policy as well as in our Terms and Conditions, and Refund Policy (the “Agreement”). Anyone that does not agree to the terms of our Privacy Policy, Terms and Conditions, and Refund Policy should not use our Website. The only recourse if you do not agree to the terms of our Privacy Policy, Terms and Conditions, and Refund Policy shall be to discontinue using our Website and visiting our Website. By using our Website, you consent to having your personal data transferred to and processed by us and in the United States and any other country in which our servers may be based.

Consent

By using this Website, you consent to our Privacy Policy, as well as the limitation of liability, arbitration, refund policy and all the other terms and conditions that form the Agreement.

Changes to This Privacy Policy

We reserve the right to revise or amend the terms of our Privacy Policy at any time without prior notice to you and you agree that the revisions or amendments will be effective upon updating on our Website. Continued use of the Website following changes shall mean that you accept those changes.

YOU AGREE THAT WE SHALL NOT BE RESPONSIBLE FOR ANY LOSS CAUSED BY THE USE OF OUR WEBSITE, OR THE USE OF OUR PRODUCTS OR SERVICES OR FOR ANY LOSS CAUSED BY ANY UNAUTHORIZED PERSON OR ENTITY USING THE INFORMATION OR CONTENT YOU DISCLOSE ON OUR WEBSITE.

Explaining the legal basis we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

Legal compliance

If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting True Essence (or its affiliates or subsidiaries) to law enforcement.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalized offers.

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products.
Voluntarily complete a customer survey or provide feedback on our Website or any of our social media platforms or via email.
Use or view our website via your browser’s cookies.
Data gather software or information that is available for free from the internet.
Third-party service providers that gather data for sale
When do we collect your personal data?
When you visit our website, and use your account to buy products and services.

When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you purchase a product or service by phone but don’t have (or don’t use) an account.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you ask one of our employees to email you information about a product or service.
When you choose to complete any surveys we send you.
When you comment on or review our products and services.
When you fill in any forms.
When you’ve given a third party permission to share with us the information they hold about you.
When you visit our stores we have CCTV systems operated for the security of both customers and employees. These systems may record your image during your visit.
What sort of personal data do we collect?
If you have a web account with us: your name, gender, date of birth, billing/delivery address, orders and receipts, email and telephone number. For your security, we may keep an encrypted record of your login password.

Details of your interactions with us over the phone, in store or online. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, web pages you visit and how and when you contact us.

Shipping address

Details of your visits to our website, and which site you came from to ours.
Information gathered by the use of cookies in your web browser.
Encrypted Payment card information.

Your comments and product reviews.

Your image may be recorded on CCTV when you visit our stores.
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Security – How we store your data
We are committed to ensuring that personal information is secure. All non-financial information provided to us is stored on our secure servers. In order to prevent unauthorized access or disclosure, We have taken all reasonable steps and put in place suitable safeguards to secure the information we collect from you.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received personal information, we will use the necessary procedures and security features to try to prevent unauthorized access. We will take all reasonable steps necessary to ensure that personal information and data is treated securely and in accordance with this Privacy Policy.

How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to offer you promotions, products and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Of course, if you

wish to change how we use your data, you’ll find details in Section __below “What are your rights over your personal data?”

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us. Here’s how we’ll use your personal data and why:

To process any orders that you make by using our websites or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. For example, your details may need to be passed to a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds etc.

To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to provide information about any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of providing you with the best service and understanding how we can improve our service based on your experience.

To protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account. We’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. We’ll do all of this as part of our legitimate interest. For example, by checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations.

To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect the individuals we interact with from criminal activities.
With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, competitions and so on. Of course, you are free to opt out of hearing from us by any of these channels at any time.
To send you communications required by law, or which are necessary to information about our products, such as product recall notices and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests. For example, we’ll record your browser’s Session ID to help us understand more when you leave us online feedback about any problems you’re having To comply with our contractual or legal obligations to share data with law enforcement. For example, when a court order is submitted to share data with law enforcement agencies or a court of law
Combining your data for personalized direct marketing. We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a customer, we combine your personal data gathered from our website as described above, for example your shopping history at our website.

Additionally, from time to time, personal financial information (including credit card information) may be transmitted to facilitate transactions between us and our customers who are placing orders. We will not share such personal financial information with third parties other than those third parties such as banks, processing gateways and merchant processors required to process a customer’s order, and you as a customer understand that we cannot control how the banks, processing gateways or merchant processors will use such personal financial information. Therefore, you hereby consent to such sharing of personal financial information and agree to assume the risk and agree that it is your responsibility to properly handle, secure, not store and destroy such personal financial information as may be necessary to protect it from misuse. We shall not be liable to you or any third party for misuse of such personal financial information.

We may disclose information we collect from you to an affiliate or other third party in the event of any merger, sale, joint venture, assignment, reorganization, liquidation, transfer or other disposition of all or any portion of our business, assets or stock.

We may use third-party advertising companies to serve ads when you visit our Website. These third-party advertising companies may use advertising technologies such as cookies, web beacons and other similar advertising technologies. These companies may use aggregated information about your visits to our Website and third party sites in order

to provide advertisements about related goods and services that may be of interest to you.

CHILDREN

We do not knowingly collect personal information from children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information from our database. If you believe that we might have any personal information from a child under 13, please contact us at: info@truessenceco.com.

YOUR RIGHTS

Under the data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@truessenceco.com if you wish to make a request.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we may notify you on our Website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.

Contact Us

We welcome all feedback, questions, and requests regarding this Privacy Policy. If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at info@truessenceco.com or by mail using the details provided below:

Wadima plaza 1 shop 04 Dubai Gold Souk Extension Deira Waterfront Properties  Dubai, UAE.

Last updated: March 12, 2024